Frequently Asked Questions

SHIPPING

Due to the nature of the product, returns are not accepted. We package our items very well, however, if an item should arrive damaged please notify us within 3 business days so we can replace it for you. Please provide a photo as well as your invoice number. If you must cancel an order it must be done before an item is shipped out. Once the items are shipped they can no longer be canceled. Refunds are processed as store credit only.

Where do you ship to?

How can my order ship faster?

How long will my order take to ship?

I put in the wrong shipping address, how can I change it?

International: Why can't I order matches?

International: I'm not in the US, am I responsible for customs and duty taxes?

Returns, Missing Items and Damages

Due to the nature of the product, returns are not accepted. We package our items very well, however, if an item should arrive damaged please notify us within 3 business days so we can replace it for you. Please provide a photo as well as your invoice number. If you must cancel an order it must be done before an item is shipped out. Once the items are shipped they can no longer be canceled. Refunds are processed as store credit only.

What is your return & exchange policy?

My item arrived damaged, what should I do?

My item shows as delivered, but I don't see it?

Discounts and Free Shipping

Sign up for our newsletter or VIP text messages at the bottom of this page for special discounts, flash sales, and more!

Free shipping details

Discount code details

Can I return sale items?

ORDERING

Have a large number of clients you're shopping for? Need assistance? We're here to help!

How do I add a gift box to my order?

How do I ship to multiple addresses?

Can I order a custom product?

PRODUCT QUESTIONS

We make all of our candles + reed diffusers in our candle factory in Cranberry, Twp., PA - just north of Pittsburgh!

Where are your products made?

How are your designs applied to your mugs and other products?

How do I care for my SWD coffee mug and wine tumblers?

Can my mug go in the microwave?

Are your plastic dispensers BPA free?

What refills do you recommend for my SWD pens?

Does my vendor direct, curated item ship separately?

Who do i contact for assistance with my vendor direct, curated item?

Candle Care and Info

We make all of our candles + reed diffusers in our candle factory in Cranberry, Twp., PA - just north of Pittsburgh!

Candle Care? What's that?

How do I prevent a high flame?

What is the longest I can burn my candle safely?

How long will my candle last?

My candle won't light. What should I do?

How should I extinguish my candle?

What kind of wax do you use?

What are your candle wicks made of?

What kind of fragrance oils do you use?

How strong are your candle scents?

How can I fix my candle once it has tunneled?

Will my candle melt when shipped during warmer months?

WHOLESALE

We sell wholesale in the US and around the world! Visit our wholesale portal here, or connect with us on Faire.

Where are your products made?

I can't see wholesale pricing?

AFFILIATES and INFLUENCERS

Share + tag your @sweetwaterdecor #sweetwaterdecor

Do you partner with social media influencers or bloggers?

I can't see wholesale pricing?

GIVING BACK

Share + tag your @sweetwaterdecor #sweetwaterdecor

Where do you give back to?

PRICING

Share + tag your @sweetwaterdecor #sweetwaterdecor

Why have you increased your prices?

Curated Items

Share + tag your @sweetwaterdecor #sweetwaterdecor

What are Curated Items?

Does my curated item ship separately?

Can I cancel my curated item?

Who do I contact for assistance with my curated item?

LET’S GET SOCIAL
(The feeling's mutual.)

Let’s Stay in touch

If you’d like to be the first to hear about new collections and sales, just pop your email in (we’ll also send you funny things sometimes, just to make you smile).